ChaseTheElephant

Our Privacy Commitment

ChaseTheElephant is committed to protecting your privacy and confidentiality. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our consulting services.

Information We Collect

Information You Provide:

• Contact Information: Name, email address, organization name (optional)
• Project Details: Problem descriptions, stakeholder information, organizational context
• Payment Information: Processed securely through Stripe (we do not store credit card information)

Information Automatically Collected:

• Website Usage: IP address, browser type, pages visited, time spent on site
• Technical Data: Device information, operating system, referring websites

How We Use Your Information

We use your information solely to:

• Provide the consulting services you requested
• Communicate with you about your project
• Process payments securely
• Respond to your questions or support requests
• Improve our website and services

We DO NOT use your information to:

• Create case studies or examples (without explicit written permission)
• Market to you or send promotional materials
• Share with third parties for marketing purposes
• Build customer profiles or databases

Information Sharing

We never share your information except:

• With Stripe: For secure payment processing (they receive only payment information, not project details)
• Legal Requirements: If required by law, court order, or government regulation
• With Your Permission: Only with your explicit written consent

Data Storage and Security

How We Protect Your Information:

• Secure email communication with encrypted connections
• No storage in customer relationship management (CRM) systems
• Project information deleted after service completion
• Limited access - only the consultant working on your project

Data Retention:

• Project Information: Deleted within 30 days of service completion
• Payment Records: Retained for tax and accounting purposes as required by law
• Communication Records: Retained only as long as necessary for business purposes

Third-Party Services

Stripe (Payment Processing):

We use Stripe to process payments securely. Stripe receives only your payment information and email address - not your project details. Review Stripe's privacy policy at stripe.com/privacy.

Netlify (Website Hosting):

Our website is hosted by Netlify, which may collect basic website analytics. Review Netlify's privacy policy at netlify.com/privacy.

Your Rights

You have the right to:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Request to stop receiving communications from us

To exercise these rights, contact us at wildlife@chasetheelephant.com

Cookies and Tracking

Our website uses minimal tracking:

• No advertising cookies or tracking pixels
• No social media tracking
• Basic website analytics only (visitor counts, popular pages)
• Session cookies for website functionality

International Users

Our services are provided from the United States. If you are located outside the US, your information will be transferred to and processed in the United States, where data protection laws may differ from your country.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy occasionally. We will notify users of significant changes by email or website notice. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or our privacy practices?