ChaseTheElephant

Frequently Asked Questions

How do I know my project was received?

After completing payment, you'll receive an email confirmation within 24 hours acknowledging your project and confirming the start date of your chase.

What happens during the chase?

You won't hear from us during the contemplation period - this is by design. Radio silence means we're deep in the thinking process. We may reach out only if we need a critical piece of information.

Can I make changes to my submission after payment?

Minor clarifications are possible within 24 hours of payment. Significant changes may require starting a new project.

What if I'm not satisfied with the results?

All payments are non-refundable once the chase begins. You're purchasing our time and expertise, not guaranteed satisfaction with recommendations.

Do you offer implementation support?

We provide the framework and roadmap. Implementation is separate and not part of our current service offerings.

How do I book multiple projects?

Complete one project before starting another. We can only chase one elephant at a time to ensure quality focus.

Payment & Billing Support

Accepted Payment Methods:

• All major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)

Billing Questions:

For refunds, billing disputes, or payment issues, contact us at wildlife@chasetheelephant.com with your order details.

International Clients:

We accept international payments. Currency conversion is handled automatically by your bank.

Service Timelines

The Savanna Package:

7 business days from payment confirmation to delivery

The Jungle Package:

14 business days from payment confirmation to delivery

A PersonalElephant:

48 hours from payment confirmation to delivery

Note: Business days exclude weekends and major holidays. Delivery times begin after payment confirmation and project acceptance.

Privacy & Confidentiality

All client information is kept strictly confidential. We never share details about your challenges, solutions, or even the fact that you're a client without explicit written permission.

Your data is not stored in any customer relationship management systems or used for marketing purposes.